Key Responsibilities:

- Receive inbound Calls Emails Chats and ensure that cases and interactions are logged correctly in the required tool

- Provide navigational support on self service portal

- Place outbound calls to customers when required in line with Client Company guidelines

- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution

- Escalate an incident or troubleshoot tickets according to the company escalation processes

- Ensure Customer Service Level Agreements are met or exceeded

- Respond to customer enquiries in a timely and efficient manner

- Ensure appropriate documentation of the interaction on the customer s account in the prescribed format

- Execute transactions as per prescribed guidelines and timelines

- Ensure customer user confidentiality and data protection at all times

Additional Responsibilities:

- 2 months of training in Mysore

- Versatile to work in Nightshift

Preferred Skills:

Customer Service->Voice

📌 Technical Process Executive (Pune)
🏢 Infosys BPM
📍 Pune