OCI Cloud Support Engineer Role Summary The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and non-production systems. Key Responsibilities

Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).

Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.

Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.

Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.

Support IAM: users, groups, compartments, policies, and access controls.

Perform incident, problem, and change management following ITIL processes.

Coordinate with Oracle Support for SR management and RCA closure.

Support DR/BCP activities, including backups, restores, and DR drills.

Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).

Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.

Ensure security and compliance (hardening,



vulnerability remediation, audit requirements).

Create and maintain operational documentation, SOPs, and runbooks.

Required Skills & Experience

3?7 years of experience in Cloud / Infrastructure Support roles.

Solid hands-on experience with Oracle Cloud Infrastructure (OCI).

Solid knowledge of

OCI Core Services (Compute, VCN, Load Balancer, Storage)

Linux administration (Oracle Linux / RHEL)

Networking fundamentals (TCP/IP, DNS, VPN, firewalls)

Experience with ITSM tools (ServiceNow preferred).

Exposure to Terraform / IaC, OCI CLI, and monitoring tools.

Understanding of Backup, DR, Security, and Identity Management concepts.

Good to Have

OCI Architect or OCI Operations certifications

Experience with Hybrid Cloud or Multi-Cloud (AWS/Azure)

Kubernetes / OKE exposure

Database awareness (Oracle DB basics)

Soft Skills

Strong troubleshooting and analytical skills

Clear customer communication and stakeholder management

Willingness to work in 24x7 shifts / on-call rotations

Documentation and process discipline mindset

Oracle Cloud

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