Role Purpose

Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities.

The Technical Delivery Manager will lead the delivery of automation, low-code, and AIenabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value.

Key Responsibilities

- Delivery Ownership & Execution
- Own end-to-end delivery lifecycle from discovery through to BAU
- Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies
- Maintain clear oversight of status, risks, dependencies, and delivery outcomes
- Ensure solutions are delivered on time, to scope, and to agreed quality standards
- Demand & Prioritisation
- Partner with stakeholders to shape demand aligned to value, feasibility, and complexity
- Support governance processes including Front Door and SteerCo prioritisation
- Ensure only appropriate, high-value initiatives progress into delivery
- Stakeholder Management
- Act as the primary interface between Business, TBS, and Delivery teams
- Provide transparent, concise, executive-ready updates
- Build strong relationships through consistent, outcome-focused delivery
- Team Leadership & Delivery Performance
- Lead a technical function within TBS Hub
- Support the cross-functional team (Developers, BAs, SMEs)
- Drive a high-performance, delivery-focused culture
- Ensure alignment across roles to reduce rework and improve flow
- Act as a Final Reviewer and escalation point for design and delivery issues
- Governance, Risk & Control
- Ensure adherence to TBS governance, standards, and controls




- Identify and proactively manage risks, dependencies, and issues
- Ensure all solutions meet security, regulatory, and operational standards
- Value Realisation & Reporting
- Ensure all solutions have defined, tracked, and realised benefits
- Provide consistent delivery and value reporting to SteerCo
- Use data-driven insights to drive continuous improvement
- Continuous Improvement & Innovation
- Drive improvements in delivery speed, quality, and consistency
- Promote adoption of new automation, AI, and low-code capabilities • Support scaling of the TBS toolkit

Key Performance Indicators (KPIs) Delivery Performance
- ≥ 80% of initiatives delivered on time and to agreed scope
- ≤ 10% of deployments with high-severity post go-live defects
- ≥ 95% solution success rate / availability in BAU

Governance & Control
- 100% adherence to TBS delivery lifecycle and governance
- 100% compliance with security, regulatory, and documentation standards
- All key risks, issues, and dependencies tracked and reported regularly

Value & Benefits Realisation
- ≥ 90% of solutions with defined and tracked benefits
- Demonstrable delivery of ROI and business outcomes
- Aligned to benefits such as cost savings, capacity release, and risk reduction

Stakeholder Satisfaction





- ≥ 85% stakeholder satisfaction score
- Minimal escalations linked to delivery performance
- Consistently high-quality, executive-ready reporting

Demand & Throughput
- ≥ 90% delivery aligned to prioritised SteerCo pipeline
- No unmanaged or “shadow” delivery outside governance
- Continuous improvement in cycle time and throughput

Team Performance

High-performing team evidenced by:
- Consistent delivery against commitments
- Low rework and defect rates
- Strong collaboration across Developers, BAs, and stakeholders

Continuous Improvement & Innovation
- Measurable improvements in:
- Delivery efficiency
- Reusability of solutions
- Adoption of automation and AI capabilities
- Active contribution to evolving the TBS operating model

Skills & Experience Essential
- Proven experience delivering technology or automation solutions end-to-end
- Strong understanding of delivery governance, risk, and control frameworks
- Ability to manage multiple stakeholders across business and technical teams
- Strong communication and executive reporting capability
- Experience driving process optimisation and automation initiatives
- Experience with Power Platform, RPA, or AI-enabled automation
- Exposure to AWS or cloud-based delivery environments
- Experience in benefits tracking and ROI frameworks
- Understanding of development and low-code enablement

Key Behaviours

- Outcome-focused with strong commercial awareness
- Confident in prioritisation and decision-making
- Strong accountability for live services, not just delivery milestones
- Collaborative, pragmatic, and delivery-driven mindset

📌 Technical Delivery Manager (Pune)
🏢 Jet2 Travel Technologies
📍 Pune