? We're Hiring | ServiceNow Technical Architect (TSOM) ?

? Company: Prodapt

? Work Locations: Bangalore | Chennai | Hyderabad | Pune

? Experience: 15+ Years (8+ Years in ServiceNow Platform & TSOM)

? Employment Type: Full-Time

Are you a seasoned ServiceNow Technical Architect with expertise in Technology Service Operations Management (TSOM)? Join Prodapt and lead enterprise-scale digital transformation initiatives by architecting scalable IT Operations, Observability, and AIOps solutions.

Key Responsibilities

✅ Design end-to-end ServiceNow TSOM architecture aligned with enterprise IT Operations strategy

✅ Architect and implement ITOM Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Observability, and AIOps solutions

✅ Lead enterprise-scale ServiceNow TSOM implementations across hybrid, cloud, and on-prem environments

✅ Integrate ServiceNow with Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, and other monitoring platforms

✅ Drive CMDB governance, Discovery, Service Mapping, and data quality initiatives

✅ Mentor technical teams and conduct architecture workshops

✅ Design AIOps-driven event correlation, automation, and proactive operations





✅ Support solution architecture, stakeholder engagement, and pre-sales initiatives

Required Skills

✔ 15+ years of IT experience with 8+ years in ServiceNow ITOM/TSOM

✔ Expertise in ITOM Discovery, Service Mapping, Event Management, Operational Intelligence & CMDB

✔ Strong JavaScript and Glide API scripting skills

✔ Experience integrating enterprise monitoring and observability tools

✔ Robust understanding of ITSM, ITOM, Hybrid Cloud, Containers, Microservices & Enterprise Infrastructure

✔ Excellent communication, stakeholder management, and technical leadership skills

Preferred Certifications

? ServiceNow Certified Implementation Specialist – ITOM

? ServiceNow Certified Technical Architect (CTA)

? ITIL v3 / ITIL 4

? AWS / Azure / GCP Certifications

Why Join Prodapt?

? Lead enterprise-scale TSOM transformation programs

? Work with cutting-edge Observability and AIOps technologies

? Drive high-impact digital transformation initiatives

? Share your updated resume: [email protected]

? Contact: +91 (phone hidden)

📌 Technical Architect (Bengaluru)
🏢 Prodapt
📍 Bengaluru