Technical Account Manager

Location: Chennai (Work from Office – Mandatory)

Experience: 10–15 Years

Employment Type: Full-time About the Role Anoud Technologies is seeking an experienced Technical Account Manager to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine strong technical expertise with customer relationship management skills to ensure successful delivery, support, and adoption of insurance technology solutions.

This role requires deep expertise in the Insurance domain, strong SQL capabilities, and the ability to manage customer expectations while driving technical issue resolution and service excellence. Knowledge of Java is a strong advantage.

Key Responsibilities Serve as the primary technical point of contact for assigned customer accounts

Build and maintain strong relationships with customer business and technical stakeholders

Understand customer business requirements and translate them into technical solutions and recommendations

Drive incident resolution, root cause analysis, and problem management activities

Analyze application and database-related issues using advanced SQL skills

Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolution

Lead customer review meetings, service governance discussions, and technical workshops

Monitor application performance and identify opportunities for optimization and enhancement

Manage customer escalations and ensure adherence to agreed service levels

Support product implementations,



upgrades, integrations, and production releases

Provide technical guidance and best practices to customers for effective utilization of Anoud solutions Required Skills & Experience Mandatory:

10–15 years of overall IT experience

Strong hands-on expertise in SQL, including complex query writing, data analysis and troubleshooting, performance tuning, and database investigation/reporting

Solid experience in the Insurance Domain (Policy Administration, Claims, Underwriting, Billing, Reinsurance, or related areas)

Experience in customer-facing roles such as Technical Account Management, Application Support, Technical Consulting, or Service Delivery Management

Strong stakeholder management and communication skills

Experience handling customer escalations and critical production issues Preferred: Working knowledge of Java applications and ability to understand application logs, code flow, and integrations

Experience with APIs, web services, and enterprise application architectures

Understanding of ITIL processes and service management frameworks Key Competencies Customer Relationship Management | Technical Problem Solving | Insurance Domain Expertise | Service Delivery & Escalation Management | Stakeholder Communication | Analytical Thinking | Team Collaboration | Ownership & Accountability Note: Insurance domain experience and strong SQL expertise are mandatory. Java knowledge will be considered an added advantage. Interested candidates can share your updated CV to [email protected]

📌 Technical Account Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai