We're Hiring: Technical Support Executive Company: KiarX (Uddeshya Technologies Pvt. Ltd.)

Location: Ahmedabad (On-site)

Experience: Fresher

Employment Type: Full time About KiarX KiarX is a leading mining management platform that helps mining companies digitize and streamline their operations through real-time monitoring, fleet management, production tracking, maintenance management, and analytics.

Job Overview We are looking for a proactive and detail-oriented Technical Support Executive to join our team. The ideal candidate will provide technical assistance to clients, perform software testing, identify and report bugs, and coordinate with the development team to ensure smooth product performance and customer satisfaction.

Key Responsibilities Provide technical support to clients via calls, emails, and remote sessions.

Troubleshoot software-related issues and ensure timely resolution.

Perform regular functional checks and internal audits of the web and mobile applications to ensure all modules are working as expected.

Verify newly released features, updates, and bug fixes to ensure they function correctly before and after deployment.

Identify, document, and report software bugs with clear reproduction steps, and follow up until resolution.





Coordinate with the Development team to validate fixes and ensure issues are resolved without affecting existing functionalities.

Assist in client onboarding, software implementation, and product demonstrations.

Maintain issue logs, testing checklists, audit reports, and support documentation.

Monitor system performance and escalate critical issues when required.

Collaborate with Operations and Development teams to resolve client concerns efficiently and ensure smooth system performance.

Eligibility

Bachelor's degree in Computer Science, Information Technology, BCA, B.Sc. (IT), MCA, or a related field.

0–2 years of experience in Technical Support, Software Testing, QA, or Client Support.

Freshers with strong technical aptitude are encouraged to apply.

Good analytical, troubleshooting skills.

Basic knowledge ticketing tools and strong communication and listening abilities will be an added advantage.

Why Join

KiarX? Work on innovative mining technology solutions.

Gain hands-on experience in technical support and software testing.

Collaborate with experienced product and development teams.

Excellent learning and career growth opportunities.

Dynamic and collaborative work environment.

? Apply Now: Send your resume to [email protected] Subject Line: Application for Technical Support Executive

📌 Tech Support Executive (Ahmedabad)
🏢 KiarX
📍 Ahmedabad