Develop and execute a Mobile banking channel strategy that positions Bank’s Mobile Banking business in a leading stance in the marketplace.

- Review existing mobile banking offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities

- Proactively scans the environment in the development and implementation of recent mobile banking products and services

- Identify and evaluate potential revenue opportunities for the usage of various products for the MB channel

- Liaise actively with various business /product owners or external partners to help deliver Mobile Banking products to our customers in the most efficient, cost effective and a simplistic way using appropriate technology

- Maintain and track usage, uptimes, faults, towards ensuring that the MB channel is available 24/7/365

- Ensure the maintenance of operational efficiency and risk & control framework as per operational procedure guidelines.

- Communicates status of projects and serious issues to Senior Management, and proactively recommends work-arounds and viable solutions to improve customer experience around the use of Mobile Banking





- Engagement and timely closures of proposal/ plans / designs with internal and external stakeholders w.r.t new solutions/ use cases

- Completely own the assigned product including research, conceptualization, acquisition, adoption, engagement and customer experience.

- Design innovative and elegant solutions for complex workflows. Create things that people will love and talk about.

- Develop wireframes, user stories, customer journeys, behavioral specifications and personas. Create business case to justify the proposed investment.

- Review Test Plans in Mobile Banking projects

- Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention

- Supporting business in case of live issues by coordinating with technology and getting it resolved in the expected TAT

- Working with multiple delivery and business partner teams

- Review User Guides and train users on newly developed Systems

- Provide inputs to process team while preparing processes related to systems

- Maintain Timely & Accurate MIS and Reporting.

- Knowledge of entire project SDLC and active involvement in projects from requirement documentation to post production support

📌 Team Member-Digital initiatives-Digital Banking-Net & Mobile Banking HO Team (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai