4) Key Result Areas:

Key Result Areas

Supporting Actions

Claims Management

- Visit client site, as required, to understand claim incident and detail
- Ensure that team members involved in specific claim settlement process also visit the client site and gain thorough understanding of the incident
- Ensure that team members handling claim settlements have thoroughly understood the different financial and technical aspects of the claim
- Ensure that client policies relevant to the claim, are well read and understood to present a robust business case for the client
- Understand the technical and financial aspects of the claim and ensure that the client is informed of all aspects / possibilities of the claim settlement
- Conduct periodic review meetings with the team to track critical TATs and discuss monthly targets of claim settlement
- Ensure that all surveyor queries are responded to and intimated to the client




- Liaise with different stakeholders – Client, insurance companies, surveyor, as and when required, to ensure an effective closure of claims within defined TATs

Stakeholder Relationship Management
- Maintain effective relations with all stakeholders involved in the claim settlement process – Client, insurance companies, surveyor, internal teams like sales
- Coordinate with sales to build strong client relations
- Ensure that all client queries or surveyor queries are being responded to within defined TATs

MIS & Reporting
- Monitor and report important performance metrics like – IRDA data, balance scorecard for claims management, claims settled within 120 days
- Cater to other AdHoc data requests pertaining to claims management, from the senior management

📌 Team Member - Claims (Delhi)
🏢 EDME
📍 Delhi