811-CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound - Manage and lead a team handling inbound digital banking customer service.
- Oversee daily operations within the contact center to ensure quality and efficiency.
- Coordinate with cross-functional teams to resolve customer queries related to digital banking.
- Drive performance metrics and ensure adherence to service level agreements.
- Facilitate training and development initiatives for team members.
- Monitor inbound call volumes and optimize resource allocation.
- Ensure compliance with organizational policies and regulatory requirements.
- Act as a point of escalation for complex customer issues.
- Support continuous improvement initiatives to enhance customer experience.
- Collaborate with technology teams to implement digital banking solutions.
📌 Team Manager - Inbound Digital Banking (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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