811-CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound - Manage and lead the inbound digital banking contact center team.
- Oversee daily operations to ensure high-quality customer service for digital banking clients.
- Coordinate with various stakeholders to optimize team performance and customer satisfaction.
- Drive process improvements and ensure adherence to banking compliance and standards.
- Responsible for team management, coaching, and performance monitoring in a fast-paced banking environment.
- Role requires robust leadership skills and understanding of digital banking services.
- Candidate should be adept at handling inbound customer queries related to digital banking products and services.
- The position is based in Noida and involves managing a contact center team focused on Kotak 811 digital banking.
📌 Team Manager - Inbound Digital Banking (Noida)
🏢 Kotak Mahindra Bank
📍 Noida
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