Role Overview

We are looking for a proactive and result-driven Team Leader to manage and mentor a team of Call Center Executives. In this role, you will oversee daily operations, drive sales conversion performance, control team performance metrics, and build a high-performing customer service team.

Key Responsibilities

- Team Management &
- Leadership:

Lead, support, and develop a diverse team of inbound/outbound call center executives to enhance individual skill sets and productivity.

- Performance &

- Conversions:

Drive strategy to ensure high customer inquiry-to-appointment conversion rates.

- Escalation Handling: Serve as the primary point of contact for complex customer service escalations.

- Reporting &

- Reviews:





Prepare and deliver weekly and monthly performance review presentations to management.

Key Skills &

- Qualifications

- Experience: 3+ years of experience in call center team management or operations.

- Technical Skills: Advanced proficiency in MS Excel for operational tracking and reporting.

- Communication: Exceptional verbal and written communication skills with strong escalation management abilities.

- Soft Skills: Goal-oriented mindset, robust leadership, high energy, and a positive attitude under pressure.

Pay: ₹14,500.00 - ₹20,500.00 per month

Work Location: In person

📌 Team Leader/Supervisor (Durgapur)
🏢 Codeyourbusiness
📍 Durgapur