811-CEC Team Leader-Outbound-Digital Banking Kotak 811-Contact Centre Outbound - Lead and manage outbound digital banking contact center operations.
- Responsible for team coordination and achieving outbound campaign targets.
- Oversee customer interactions related to digital banking services.
- Ensure quality and compliance in outbound calls.
- Support team members to enhance performance and productivity.
- Collaborate with other departments to streamline processes.
- Drive customer engagement and satisfaction through effective communication.
- Monitor and report on team metrics and KPIs.
- Facilitate training and development for outbound team members.
- Manage operational challenges in a contact center setting.
📌 Team Leader - Outbound Digital Banking (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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