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Back to career page Team Leader – Operations

India

- Amritsar

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Job Role Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations.

- Managing a team of 15 to 20 associates
- Reporting to AM/Manager
- Responsible for AHT, attrition, shrinkage, and Csat management
- Managing the day-to-day activities of the group.
- Inspiring the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.




- Creating a pleasant working environment that inspires the team.
- Responsible for driving process-related KPIs
- Work Module – Work from Office

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Kochar Infotech Limited +91- (phone hidden) (9AM - 6PM, Mon - Sat)

[email protected]

Corporate office Address

76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001

Registered Office Address

Nidhi-2, Lawrence Road, Amritsar, Punjab-143001

CIN - U80302PB1995PLC017324

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📌 Team Leader – Operations (Amritsar)
🏢 Gizmo Support
📍 Amritsar