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Back to career page Team Leader – Operations India Amritsar Apply Now Download Download × Job Role Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure effective and effective operations.

Managing a team of 15 to 20 associates

Reporting to AM/Manager

Responsible for AHT, attrition, shrinkage, and Csat management

Managing the day-to-day activities of the group.

Motivating the team to achieve organizational goals.

Developing and implementing a timeline to achieve targets.

Delegating tasks to team members.

Conducting training of team members to maximize their potential.

Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Conducting quarterly performance reviews.

Contributing to the growth of the company through a successful team.





Creating a pleasant working environment that inspires the team.

Responsible for driving process-related KPIs

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CSR Initiatives Kochar Infotech Limited +91- (phone hidden) (9AM - 6PM, Mon - Sat) [email protected] Corporate office Address 76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001 Registered Office Address Nidhi-2, Lawrence Road, Amritsar, Punjab-143001 CIN - U80302PB1995PLC017324 Copyright © 2024 KocharTech.

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📌 Team Leader – Operations (Amritsar)
🏢 Gizmo Support
📍 Amritsar