- Hiring Team Leaders Operations for a global contact center program handling Omni Channel customer interactions (Voice, Email & Chat).
- We are looking for robust people managers with experience in international BPO environments who can lead teams in high-performance customer service operations.

Role Requirements

- Graduate with 5+ years of overall experience in an International BPO
- Minimum 1 year experience as a Team Leader on papers
- Excellent Knowledge of Ops Metrics such as Shrinkage and Attrition.
- Experience managing Inbound / Outbound contact center operations
- Strong people management and operational leadership skills
- Ability to handle Voice, Email & Chat support channels
- Excellent communication skills
- Preference: Candidates with Telecom process experience will be preferred,



followed by other international voice process backgrounds.
- Immediate joiners will be given priority.

Key Responsibilities

- Lead and manage contact center teams across Voice, Email & Chat channels
- Drive operational KPIs including SLA adherence, productivity, quality, and customer satisfaction
- Monitor team performance and deliver regular coaching & feedback
- Manage escalations and ensure excellent customer experience delivery
- Collaborate with internal stakeholders to ensure smooth operations.

Shift: US Shifts Work Schedule: 5 Days Working

2 Rotational Offs

📌 Team Leader – Operations (International BPO) (Chandigarh)
🏢 Apex One
📍 Chandigarh