Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the Sky Service Cards inbound contact centre team.
- Oversee daily operations to ensure high-quality customer service.
- Coordinate with team members to meet service targets and KPIs.
- Handle escalations and provide guidance to resolve customer issues.
- Ensure adherence to company policies and procedures within the contact centre.
- Facilitate communication between management and frontline staff.
- Monitor team performance and implement improvement strategies.
- Support training and development initiatives for team members.
📌 Team Leader - Customer Service (Inbound Contact Centre) (Noida)
🏢 Kotak Mahindra Bank
📍 Noida
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