Team Leader - Call Centre - Bengaluru - SDR Tower - JM Job Purpose To oversee a team of outbound sales agents, to drive business growth and meet performance targets.
Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands solid leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities Core Responsibilities: 1.
Team Management
- Supervise and mentor a team of outbound sales agents.
- Conduct daily team briefings to set targets and expectations.
- Monitor agent performance and provide constructive feedback. 2.
Sales Strategy Execution
- Implement sales strategies to meet or exceed team targets.
- Develop call scripts, objection-handling techniques, and closing strategies.
- Analyse sales data to identify trends and optimize performance. 3.
Performance Monitoring
- Track individual and team KPIs, including call volume, conversion rates.
- Ensure compliance with company standards and data protection Policy. 4.
Training and Development
- Identify training needs and organize periodical trainings.
- Ensure new hires are effectively onboarded .
- Promote best practices for Lead conversions. 5.