Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the Sky Service Cards inbound contact centre team.
- Responsible for overseeing daily operations and ensuring service quality.
- Coordinate with team members to achieve performance targets.
- Handle escalations and provide guidance to agents.
- Maintain communication with stakeholders for smooth workflow.
- Ensure adherence to company policies and customer service standards.
- Monitor team productivity and implement improvement strategies.
- Facilitate training and development for team members.
- Drive customer satisfaction through effective team leadership.
- Manage resources and schedules to optimize contact centre efficiency.
📌 Team Leader - Contact Centre Inbound (Hosur)
🏢 Kotak Mahindra Bank
📍 Hosur
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