Job Title: Team Leader (Customer Service) Department: Customer Service Operations Location: Ghansoli (Navi Mumbai) Shift - Rotational Shifts (including night shifts) 5 days working with 2 rotational week offs CTC- Up to 7LPA We are looking for candidates who are on paper Team Leader.
Key Responsibilities Team Leadership & People Management- - Supervise and manage a team of inbound and outbound healthcare customer service agents.
- Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews, and training.
- Motivate team members to meet productivity, quality, and attendance targets. Inbound & Outbound Call Operations - Oversee inbound calls related to:
- Patient inquiries
- Perks, eligibility, claims, and billing questions
- Manage outbound calls to:
- Patients for follow-ups, reminders, and resolutions
- Insurance companies or healthcare stakeholders as required
- Handle escalated calls professionally and ensure first-call resolution where possible.
- Ensure accurate documentation of all interactions in CRM systems. Interested candidates can connect with- Simran Rana - (phone hidden) or can share resume on
[email protected]
📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai