Position: Team Lead - Collections
Location: Hyderabad
CTC: Up to ₹4.5 LPA
Work Schedule: 6 Days Working (Day Shift)
Joining: Immediate Joiners Only
About the Role
We are looking for a results-driven Team Lead - Collections to lead and manage a team of collection executives. The ideal candidate should have a strong collections background, excellent team management skills, and the ability to drive performance while ensuring compliance with organizational policies and collection processes.
Key Responsibilities
Lead, mentor, and manage a team of collection executives to achieve collection targets.
Monitor daily team performance and ensure productivity goals are met.
Conduct regular team huddles, coaching sessions, and performance reviews.
Track and improve key collection metrics such as recovery rates, PTP conversions, and delinquency management.
Handle escalations and support team members in resolving customer queries related to collections.
Ensure adherence to company policies, compliance requirements, and process guidelines.
Prepare and maintain daily, weekly, and monthly performance reports.
Analyze collection trends and implement action plans for process improvement.
Coordinate with internal stakeholders to resolve collection-related issues efficiently.
Drive employee engagement and motivate the team to achieve business objectives.
Required Qualifications & Skills
Graduate in any discipline.
Minimum 1-3 years of experience as a Team Leader in Collections, or significant experience in collections with team handling exposure.
Strong understanding of collections processes, recovery strategies, and customer handling.
Excellent leadership, coaching, and people management skills.
Good analytical and problem-solving abilities.
Proficiency in MS Excel and reporting.
Strong communication and interpersonal skills.
Preferred Candidate Profile
Experience in Banking, Financial Services, NBFC, or BPO Collections.
Proven track record of managing team performance and achieving collection targets.
Ability to work in a fast-paced, target-driven environment.
Immediate joiners will be highly preferred.
What We Offer
Salary up to ₹4.5 LPA
Secure day shift operations
Career growth opportunities
Dynamic and supportive work environment
Immediate onboarding for selected candidates
Interested candidates with relevant collections and team handling experience who can join immediately are encouraged to apply. for more information reach out to HR - Neha
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[email protected]
📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad