Role & responsibilities

- Ensure Hub opening & closing is done as per operational standards and requirements.

- Supervise the Sorters who receive the shipments.

- Planning as per available resources and allocating shipment for bike and van deliveries.

- Ensure all team members are trained and are aware of operational standards.

- Sorting shipment as per defined routes.

- Create the Runsheet/Pickup sheet and assign daily work to WMs.

- Prepare Reports; Check and revert on mails.

- Execute ERP Transaction.

- Prepare and share Day End reports.

- Collection of cash, accounting and reconciliation with ERP.

- Participate in delivering the shipment/pickup as per operational requirement to the customer when required.

- Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.





- Adhering & supporting the organization into seamless adoption of current policies & processes.

- Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.

- Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan.

- Provide support to the Wish Masters enroute and take necessary actions.

- Achievement of Key Performance Indicators of TL as per companys goal.

Preferred candidate profile

- Graduate degree,

- Relevant logistics/supply chain experience.

- Proficiency in MS Excel/Google Sheets, logistics software and communication skills - Mandatory

- Ability to work in a fast-paced environment and handle a team

📌 Team Lead -Last mile operations- Chennai
🏢 Flipkart
📍 Chennai