Team Lead IT - Service Manager MuleSoft Integration Specialist

Role Overview We are looking for an experienced MuleSoft Integration Specialist with strong knowledge of IT Service Management (ITSM) and Service Operations. The ideal candidate will have hands-on expertise in the MuleSoft Anypoint Platform, API-led connectivity, and integration with enterprise systems such as SAP, Salesforce, and ServiceNow.

This role requires working in a global, matrix organization environment and collaborating with internal teams and external vendors to ensure seamless integration and service delivery.

Key Responsibilities

Design, develop, and maintain APIs using MuleSoft Anypoint Platform

Implement API-led connectivity architecture

Develop APIs using RAML / OpenAPI Specification (OAS)

Build integrations using DataWeave, Mule Runtime, Mule ESB

Deploy and manage applications on CloudHub

Work with

Anypoint Studio

Anypoint Exchange

Anypoint API Manager

Anypoint Runtime Manager

Anypoint Monitoring

Configure and manage MuleSoft connectors

Implement CI/CD pipelines using GitHub / Azure DevOps

Integrate enterprise applications such as:

SAP

Salesforce

ServiceNow sFTP

SharePoint

Azure





Ensure alignment with ITIL / ITSM / COBIT / DevOps principles in Service Operations

Support incident, problem, and change management processes

Collaborate with external vendors and partners to optimize services and contracts

Work independently or within a global virtual team for issue resolution

Required Skills & Experience

5+ years of experience in IT Service Delivery / Integration

Solid hands-on experience with MuleSoft Anypoint Platform

Experience in API Design & Development

Strong knowledge of

DataWeave

RAML / OAS

API-led connectivity

Experience with CloudHub deployment

Experience integrating SAP / Salesforce / ServiceNow environments

Exposure to CI/CD tools (GitHub, Azure DevOps)

Strong analytical and problem-solving skills

Excellent communication and stakeholder management skills

Experience in vendor/partner management preferred

Ability to work in a global matrix organization

Certifications (Preferred)

ITIL v3 or ITIL v4 (recent certification preferred)

MuleSoft certifications (added advantage)

Other Requirements

Fluent in business English

Willingness to work in a global virtual team

Ability to travel globally (if required)

📌 Team Lead IT - Service Manager MuleSoft Integration Specialist (Mumbai)
🏢 3:33
📍 Mumbai