Team Lead IT - Service Manager MuleSoft Integration Specialist

Role Overview

We are looking for an experienced MuleSoft Integration Specialist with strong knowledge of IT Service Management (ITSM) and Service Operations . The ideal candidate will have hands-on expertise in the MuleSoft Anypoint Platform , API-led connectivity, and integration with enterprise systems such as SAP, Salesforce, and ServiceNow.

This role requires working in a global, matrix organization setting and collaborating with internal teams and external vendors to ensure seamless integration and service delivery.

Key Responsibilities

- Design, develop, and maintain APIs using MuleSoft Anypoint Platform
- Implement API-led connectivity architecture
- Develop APIs using RAML / OpenAPI Specification (OAS)
- Build integrations using DataWeave, Mule Runtime, Mule ESB
- Deploy and manage applications on CloudHub
- Work with:
- Anypoint Studio
- Anypoint Exchange
- Anypoint API Manager
- Anypoint Runtime Manager
- Anypoint Monitoring
- Configure and manage MuleSoft connectors
- Implement CI/CD pipelines using GitHub / Azure DevOps
- Integrate enterprise applications such as:
- SAP
- Salesforce
- ServiceNow
- sFTP
- SharePoint
- Azure




- Ensure alignment with ITIL / ITSM / COBIT / DevOps principles in Service Operations
- Support incident, problem, and change management processes
- Collaborate with external vendors and partners to optimize services and contracts
- Work independently or within a global virtual team for issue resolution

Required Skills & Experience

- 5+ years of experience in IT Service Delivery / Integration
- Strong hands-on experience with MuleSoft Anypoint Platform
- Experience in API Design & Development
- Strong knowledge of:
- DataWeave
- RAML / OAS
- API-led connectivity
- Experience with CloudHub deployment
- Experience integrating SAP / Salesforce / ServiceNow environments
- Exposure to CI/CD tools (GitHub, Azure DevOps)
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Experience in vendor/partner management preferred
- Ability to work in a global matrix organization

Certifications (Preferred)

- ITIL v3 or ITIL v4 (recent certification preferred)
- MuleSoft certifications (added advantage)

Other Requirements

- Fluent in business English
- Willingness to work in a global virtual team
- Ability to travel globally (if required)

📌 Team Lead IT - Service Manager MuleSoft Integration Specialist (Mumbai)
🏢 3:33
📍 Mumbai