- DETAILED RESPONSIBILITIES

4.1 Invoice Verification & Consumption Management
- Audit and validate supplier invoices including time & material, milestones, credits, and expenses; perform 3-way match (PO – contract – invoice) for base, variable, and project charges
- Verify ARC/RRC and consumption data; produce reconciliation findings and resolve disputes with the supplier
- Identify duplicate billing, volume and pricing discrepancies; ensure invoice accuracy based on contract before recommending payment release
- Recommend invoices for payment processing so that invoice payment SLAs are adhered to 4.2 Pricing,

Budget & Financial Reporting
- Maintain and update pricing tables and rate cards; ensure data integrity and timely upload into the governance tool
- Prepare monthly Invoice & Consumption Analysis Reports with financial insights for client stakeholders
- Manage budget vs. actuals variance reporting, forecasts, and accruals for the outsourcing portfolio
- Publish periodic reports including outstanding payment reports; monitor the governance mailbox and track queries through to resolution

4.3 Value Protection & Commercial Support
- Administer service credits and earn-backs in coordination with the performance and contract management towers
- Validate savings and business-case realization; maintain the cost avoidance & savings tracker
- Assess the financial impact of change requests, new SOWs, and scope changes as part of change control
- Support benchmarking exercises, rate reviews, and renewal / renegotiation analysis; provide insights on improvement opportunities and root causes for process gaps
- KEY PERFORMANCE INDICATORS Success in this role is measured across the following dimensions: Metric Target Why It Matters Invoice Validation Coverage 100% of invoices validated before payment Every unvalidated invoice is potential value leakage Billing Error / Leakage Capture All discrepancies identified, disputed,



and tracked to resolution Payment SLA Adherence 100% of validated invoices within payment SLA Direct, measurable hard-dollar protection for the client Financial rigor must not slow the business down

Proprietary & Confidential Metric Target Why It Matters Reporting Accuracy & Timeliness Monthly packs on time, zero material errors Client decisions depend on this data Savings Validation Business-case realization tracked and reported quarterly Proves the outsourcing deal is delivering its promised value
- IDEAL PROFILE The right person combines an accountant's discipline with a negotiator's skepticism - someone who reads rate cards for a living, spots the anomaly in row 4,000 of a consumption file, and can explain it to a CFO in two sentences.

Screening Criteria -

Must Have

- 5-7 years in the outsourcing industry (IT, ITeS, BPO) in financial management areas
- Direct invoice validation / invoice management experience against contractual terms
- Working knowledge of outsourcing pricing models (FTE, transaction, fixed-fee, outcome-based)
- Advanced Excel - formulas, functions, and financial modelling
- Team-handling / supervisory experience

Nice to Have

- ARC/RRC and consumption-based commercial model experience
- MBA / CA / CMA qualification • Contract management or accounts payable exposure
- Power BI or similar reporting tools; VMO / governance environment experience

Professional Experience

- 5-7 years of experience in the outsourcing industry (IT, ITeS, BPO) working in financial management areas
- Must have invoice management and validation exposure; experience with ARC/RRC and consumptionbased commercial models strongly preferred




- Experience in contract management and accounts payable an added advantage
- Team leadership or supervisory experience; experience in a governance / VMO environment preferred • Graduate in Finance, Commerce, or related field from a reputed institute; MBA / CA / CMA an advantage

Skills & Capabilities
- Excellent knowledge of Excel - formulas, functions, and financial modelling; reporting/BI tools (Power BI) an advantage
- Strong understanding of outsourcing pricing models - FTE-based, transaction-based, fixed-fee, and outcome-based
- Robust analytical skills with exceptional attention to detail

Proprietary & Confidential |
- Excellent verbal and written communication; comfortable presenting financial findings to senior client stakeholders
- Client management skills and the ability to keep commitments and meet deadlines Cultural Alignment with Neo
- Takes ownership of quality - does not wait to be told when something is not good enough • Comfortable with ambiguity; able to start work with incomplete information and adjust as more becomes clear
- Direct in communication; raises issues early rather than hoping they resolve themselves
- Client-first mindset - understands that governance exists to protect and grow value for the client, not to produce reports
- Aligns with Neo's belief that disciplined governance is the difference between an outsourcing relationship that delivers and one that leaks value
- REPORTING STRUCTURE Reports To Peer Collaboration Governance Lead, . Works within the steady-state governance team on a large global client engagement.

Client-Facing Title Coordinates daily with the performance management, contract management, and transformation & innovation tower leads, and with client finance and service provider billing teams. Financial Management Lead, Neo Group. Engages client stakeholders as the authority on outsourcing contract financials.

📌 Team Lead - Financial Management (Bengaluru)
🏢 Connecting Chains
📍 Bengaluru