Tamil Voice Process Executive Domestic Voice Process Who you are/: Throughout the shift, maintain high levels of etiquette and regional terminology while answering incoming client calls and placing any necessary follow/-up outbound dials in fluent, professional Tamil. In order to precisely identify the underlying problem, actively listen to customer descriptions of account, billing, or technical service issues and ask clarifying questions in Tamil. In order to provide accurate solutions and achieve high First/-Contact Resolution /(FCR/) rates, adhere to internal reference scripts, localized knowledge bases, and escalation matrices.

Translate spoken Tamil inputs into clear, accurate English text logs within the Customer Relationship Management /(CRM/) platform by recording every customer interaction during the live conversation within the computer program. During interactions,



look for natural opportunities to inform callers about new service packages, self/-service digital platforms, or value/-added features in their preferred language. Attain specific daily metrics such as minimal login shrinkage, Customer Satisfaction /(CSAT/) ratings, Average Handling Time /(AHT/), and Quality Assurance Audit Scores.

Experience/: 3/+ yrs Location/: Chennai Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Apply now to become our next Tamil Voice Process Executive/! HR /- Maria

📌 Tamil Voice Process Executive Domestic Voice Process (Chennai)
🏢 GS Infotech
📍 Chennai