The Monitoring Consultant (Platform Managed Services) is responsible for leading monitoring operations, ensuring proactive system stability, and driving continuous improvement across SAP and infrastructure environments. This role goes beyond L1/L2operations, focusing on advanced incident resolution, process optimization, stakeholder coordination, and mentoring junior team members.

The consultant plays a critical role in ensuring SLA compliance, minimizing downtime, and improving operational maturity across customer landscapes

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Responsibilitie**

- s Lead continuous monitoring activities across SAP and infrastructure systems using tools such as Pandora, SAP ALM, Grafana, Zabbix, e
- tc.Perform deep analysis of alerts, identifying trends, recurring issues, and root caus
- es.Ensure accurate ticket creation and lifecycle management in Jira or equivalent to
- olsValidate and optimize monitoring thresholds and alert rules to reduce noise and false positi
- vesDefine and enforce standard operating procedures (SOPs) across custom
- ersDrive incident categorization and prioritization frameworks with minimal escalation g
- apsPerform advanced diagnosis and resolution of complex incidents beyond L1 sc
- opeLead critical incident management, ensuring rapid response and business impact mitigat
- ionConduct root cause analysis (RCA) and recommend long-term fi
- xesEnsure complete incident documentation, audit traceability, and compliance report
- ingAct as an escalation point to avoid unnecessary customer communications unless valida
- tedOversee execution of scheduled monitoring activities such as system health checks, reports, and back
- upsPerform and review advanced SAP Basis activities like -User and authorization management, Background job monitoring and automation, Backup validation and recovery readiness, System logs, dumps, and performance analysis, Transport management and governa




- nceIdentify opportunities for automation and operational efficiency improveme
- ntsDrive proactive monitoring strategies and predictive alerting mod
- elsLead performance optimization activities (CPU, memory, response time tunin
- g).Standardize operational practices and implement best-in-class monitoring framewo
- rksContribute to service improvement plans and operational KP

- Is.Ensure high-quality shift handovers with complete operational visibil
- ityValidate ticket updates and monitoring dashboards before shift clos
- ureMaintain seamless continuity across global 24x7 support te
- amsAct as a key interface between Service Managers, customers, and technical te
- amsProvide transparent, timely communication on incidents, risks, and performance metr
- icsLead incident calls, status reporting, and escalati
- onsProactively highlight risks, dependencies, and workload conce
- rnsPromote team collaboration, accountability, and operational excelle

**nce

Pro**

- file Minimum 1-4 years of experience in monitoring, IT operations, or managed services environ
- mentsStrong hands-on experience with any of the monitoring tools: Zabbix, Grafana, SAP ALM, Pandora, or equiv
- alentExpertise in SAP Basis or SAP Security administration and opera

- tionsHands-on experience with ticketing tools (Jira/ServiceNow/other ticketing t
- ools)Strong knowledge of infrastructure, OS (Linux/Windows) and system performance t
- uningExperience with automation tools and scri
- ptingProven experience handling critical incidents and complex production sy
- stemsExperience in global support models and SLA-driven environ
- mentsStrong analytical and troubleshooting capabil
- itiesHigh attention to detail and structured working app
- roachAbility to work in high-pressure, 24x7 environ
- mentsExcellent communication and stakeholder management s
- killsStrong ownership mindset and accountabi

lity.

📌 System Monitoring Consultant (Hyderabad)
🏢 VISEO
📍 Hyderabad