Experience: 8+ Years Role Overview We are looking for a Support Service Program - Assistant Manager who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

Key Responsibilities Vendor Governance & Management Manage end-to-end vendor governance strategies across regions/countries

Onboard, train, and engage vendors on an ongoing basis

Monitor vendor performance using defined KPIs and scorecards

Drive continuous improvement in vendor productivity and compliance RFx & Commercial Management Lead and manage RFQ, RFP, and RFI processes for vendors

Handle country-wise rate negotiations and rate closures

Work on SLAs, SOWs, SOPs, and ensure adherence by vendors

Manage contract-related documentation and compliance Resource Planning & Delivery Own end-to-end resource planning and allocation

Ensure timely delivery of resources within agreed SLAs

Coordinate closely with internal stakeholders to understand demand

Proactively manage risks, delays,



and escalations Catalog & Process Management Manage vendor and rate catalogues end-to-end

Ensure data accuracy and regular updates

Drive process standardization and documentation Team & Stakeholder Management Manage and mentor a team of 4–5 members

Handle internal and external stakeholder management effectively

Lead escalation management and resolution

Act as a single point of contact for vendor-related matters Required Skills & Competencies Strong experience in vendor governance and procurement

Hands-on knowledge of RFQ/RFP/RFI processes

Excellent negotiation and commercial acumen

Solid Excel skills (data analysis, tracking, reporting)

Ability to manage multiple vendors and priorities simultaneously

Excellent communication and stakeholder management skills

Proven ability to deliver under tight timelines and SLAs Preferred Experience Experience in resource/staffing procurement or vendor management roles

Exposure to multi-country or multi-vendor environments

Prior experience in managing teams

📌 Support Service Program - Assistant Manager (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar