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Support Executive

Type: Full Time

Experience: 2+ Years

Location: Kanpur

About The Role

We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have strong communication skills and the ability to resolve issues efficiently.

Key Responsibilities

- Handle learner/customer queries via calls, emails, and chat support.

- Provide accurate information and timely resolution to support requests.

- Coordinate with internal teams to resolve technical or operational issues.

- Maintain proper records of queries, resolutions, and follow-ups.

- Ensure high customer satisfaction through professional communication.

- Escalate unresolved issues to the concerned team with proper documentation.

- Support day-to-day operations and ensure smooth coordination across departments.

- Assist in reporting and tracking support performance metrics.

Requirements

- Minimum 2 years of experience in customer support, operations, or a similar role.

- Strong verbal and written communication skills.

- Ability to manage multiple tasks and meet deadlines.

- Basic knowledge of MS Office (Excel, Word) and email communication.

- Problem-solving attitude with attention to detail.

Apply Now





About The Role

We are looking for a proactive and customer-focused Support Executive to handle learner queries, provide timely assistance, and ensure a smooth support experience. The ideal candidate should have robust communication skills and the ability to resolve issues efficiently.

Key Responsibilities

- Handle learner/customer queries via calls, emails, and chat support.

- Provide accurate information and timely resolution to support requests.

- Coordinate with internal teams to resolve technical or operational issues.

- Maintain proper records of queries, resolutions, and follow-ups.

- Ensure high customer satisfaction through professional communication.

- Escalate unresolved issues to the concerned team with proper documentation.

- Support day-to-day operations and ensure smooth coordination across departments.

- Assist in reporting and tracking support performance metrics.

Requirements

- Minimum 2 years of experience in customer support, operations, or a similar role.

- Strong verbal and written communication skills.

- Ability to manage multiple tasks and meet deadlines.

- Basic knowledge of MS Office (Excel, Word) and email communication.

- Problem-solving attitude with attention to detail.

📌 Support Executive (Kanpur)
🏢 EICTA, IIT Kanpur - Emerging CTO AI Leadership Programme
📍 Kanpur