About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a XXX. This role is based in India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position

Summary The role of the Oracle E-business Suite (EBS) Engineer is to provide exceptional remote-based support for mission-critical Oracle EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Oracle EBS modules for our global clients who use both r11i & r12. The role of the Oracle EBS Engineer requires the expertise and skills to diagnose serious issues; then develop, test,



package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and technology

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

Provide remote-based technical support & training on Oracle Application Data Bases and tools.

Support client customizations, sharing technology and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Perform regular security updates

Identify and troubleshoot performance issues

Manage one or more key assigned accounts as a technical advisor

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Location: Hyderabad.

Education Bachelor Degree in Computer Science or related field or equivalent experience Experience

6-9 years relevant Oracle Apps DBA experience

Experience in Oracle Core DBA

Positive Knowledge of data backup, recovery, security, integrity

Hands-on operational expertise as an Oracle DBA, with technology including RAC, SSO, Dataguard, High Availability and Backup/Recovery

Familiar with database design, documentation and coding

Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application

Expertise in performance tuning across the entire stack Knowledge of Oracle maintenance/patching mechanics and EBS architecture

Demonstratable history solving complex problems across multiple modules

Skills

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality, tables and relationships

Deep knowledge of Oracle EBS customization/extension methodologies

Excellent development skills using Oracle EBS toolset

Excellent interpersonal,



presentation and communication skills – verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as Fusion Middleware, WebLogic components, Essbase, Golden Gate, Coherence A consulting background, while not mandatory, would be useful

Functional or technical knowledge of other EBS modules; Financials, CRM, HR, Manufacturing/Supply Chain would be ideal

Experience with localizations and global implementations would be an advantage

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company

We dream big and innovate boldly. Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration. Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts.

See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.

Unsolicited resumes will be ineligible for referral fees.

📌 Support Engineer, Oracle Apps DBA (Hyderabad)
🏢 Rimini Street
📍 Hyderabad