- Provide functional and technical support to current and existing customers through multiple channels such as email, phone calls, and online meetings (Google Meet or other online meeting platforms ).
- Assist customers in understanding the application features, workflows, and usage of the system.
- Diagnose and resolve application-related issues reported by customers in a timely manner to ensure minimal disruption to business operations.
- Understand customer concerns, analyze the reported issues, and gather the required details to identify the root cause.
- Identify possible solutions and provide appropriate guidance or workarounds to customers.
📌 Support Engineer (Kochi)
🏢 Emsyne Muthoot Systems Technologies
📍 Kochi
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