:

- Onit is growing and we are in need of an experienced Lead Support Analyst.
- The role provides world-class technical support via phone, email and online, for clients utilizing Onit's suite of products.
- We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a transparent, simple manner.

Key Responsibilities:

- Provide front-line and ongoing product and technical support for Onit's products and solutions
- Develop and maintain expert knowledge on Onit's product suite
- Educate users on all functions and features of our product line
- Assist with management of account software subscriptions
- Own and resolve customer and law firm escalations
- Provide feedback and suggestions on product features,



product performance, alternative solutions and market trends
- You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
- You take responsibility for projects end-to-end, from idea to completion
- Provide assistance, guidance, and coaching to colleagues where needed
- Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals
- Participate effectively as an individual and team contributor within a multifaceted technology setting
- Support delivery and implementation services as necessary
- Work on special projects as assigned

📌 Support Analyst (Pune)
🏢 Onit
📍 Pune