We are looking for a Subscriptions Management Executive with 2-3 years of experience in managing subscription services, preferably within the OTT video streaming or mobile app industry. The successful candidate will be responsible for overseeing the subscription lifecycle, ensuring a seamless and engaging experience for our users, and implementing strategies to drive subscription growth and retention. If you are a meticulous professional with strong analytical and organizational skills, we want to hear from you!

Key Responsibilities:

1. Subscription Lifecycle Management:

- Oversee the entire subscription lifecycle from sign-up to renewal, ensuring a smooth and user-friendly process.

- Monitor and manage subscription billing, payments, and invoicing to ensure accuracy and timeliness.

1. Data Analysis and Reporting:

- Analyse subscription data to identify trends, opportunities, and areas for improvement.

- Generate and present regular reports on key metrics such as subscription growth, churn rates, and revenue.

1. Customer Support and Issue Resolution:

- Collaborate with customer support to address and resolve subscription-related issues and inquiries.

- Implement feedback mechanisms to improve the subscription experience based on customer insights.

1. Retention and Growth Strategies:

- Develop and execute strategies to increase subscription retention and reduce churn.

- Work with marketing and product teams to implement campaigns and





features aimed at attracting and retaining subscribers.

1. Pricing and Packaging:

- Assist in developing and optimizing pricing strategies and subscription packages to maximize revenue and customer satisfaction.

- Conduct market research to stay informed about industry trends and

competitor offerings.

1. Collaboration and Communication:

- Work closely with cross-functional teams including marketing, finance, product, and analytics to ensure alignment on subscription goals and initiatives.

- Communicate subscription strategies and performance to senior

management and stakeholders.

Qualifications

- Bachelor's degree in Business, Marketing, Finance, or a related field.
- Experience in subscription management, preferably within the OTT video streaming or mobile app industry.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Proficiency in subscription management and billing systems.
- Excellent organizational and time management skills.
- Solid written and verbal communication skills.
- Detail-oriented with a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Preferred Qualifications

- Experience with subscription analytics tools
- Familiarity with subscription-based business models and revenue recognition principles.
- Knowledge of the latest trends and best practices in subscription management.

📌 Subscriptions Management Professional (Mumbai)
🏢 Ultra Media & Entertainment
📍 Mumbai