Subject Matter Expert (Tools&Automation;)

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: null

Job Summary To ensure on-time resolution of escalations/incidents through effective analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
- To validate analyses (eg.

Root Cause

Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements null

Other Requirements null

📌 Subject Matter Expert (Tools&Automation) (India)
🏢 HCL Technologies
📍 India