Location: Remote

Type: Internship (Student Care) About the Role

As a Student Care Intern, you will be the first point of contact for students reaching out for support. You will play a key role in ensuring timely, accurate, and empathetic support while adhering to defined processes and service-level expectations. Key Responsibilities

- Handle inbound student queries primarily via calls, and occasionally through chats or emails, in line with defined SOPs.
- Understand student concerns clearly and provide accurate resolutions within the committed TAT.
- Demonstrate accountability by owning student issues end-to-end until closure.
- Escalate issues appropriately and coordinate with internal teams when required.
- Meet defined quality, productivity,



and metrics consistently.

Qualifications & Eligibility

Education: Graduate in any discipline.

Experience: Freshers with solid communication skills are encouraged to apply.

Prior exposure to customer support or call handling is an added advantage.

Skills Required

Clear verbal communication and active listening skills .

Languages : English and Hindi Mandatory.

Regional language - Kannada, Tamil, Telugu is an added advantage.

Basic computer proficiency and comfort working in a remote setup.

📌 Student Care Intern (Bengaluru)
🏢 Vedantu
📍 Bengaluru