Store Manager – Ugaoo Reports to: City Head – Retail / Zonal Manager Role Purpose Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L; targets.

Key Responsibilities Sales & P&L; Own store revenue, footfall conversion, and average bill value targets

Monitor daily/weekly/monthly sales performance against budget

Control store-level costs (manpower, wastage, consumables) within budget Customer Experience Ensure FAB (Features-Advantages-Perks) selling standards are followed for all plant/product categories

Resolve customer escalations and maintain service quality benchmarks

Drive local activations, events, and community engagement to build footfall Plant & Inventory Management Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising

Manage stock levels, indenting, and minimize shrinkage/wastage

Ensure planogram and store display standards are maintained Team Management Recruit, train,



and mentor store staff on product knowledge and customer service

Conduct daily briefings, roster planning, and performance reviews

Ensure grooming, punctuality, and SOP adherence across the team Store Operations Ensure statutory compliance, licenses, and store audit readiness

Coordinate with visual merchandising, marketing, and supply chain teams

Maintain store safety, cleanliness, and asset upkeep Requirements Graduate, preferably with retail/hospitality background

3–6 years of retail store management experience (F&B;, lifestyle, or specialty retail preferred)

Strong people management and customer orientation

Passion for plants/gardening is a plus

Comfortable with retail tech (POS, inventory systems) Key Metrics Sales achievement %, conversion rate, ABV

Customer satisfaction/NPS

Shrinkage %, plant mortality rate

Staff attrition and training completion

📌 Store Manager- Kukatpally (Hyderabad)
🏢 Ugaoo
📍 Hyderabad