Role-Store Manager

Experience- 4-7 Years

Location- Delhi

About the Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

Role Overview:

The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.

Key Responsibilities:

1. Warehouse &

- Inventory Management

● Ensure timely inwarding and putaway of stock as per plan.

● Maintain inventory accuracy through regular cycle counts, audits, and reconciliation.

● Monitor stock health, expiry, damages, and shrinkage; implement preventive controls.

● Coordinate with procurement and vendors for returns, replacements, and rejections.

● Maintain optimal storage layout, safety, and hygiene standards within the warehouse.

2.

Order

Fulfilment &

- Picking

● Oversee order-wise picking, QC, packing, and dispatch operations.

● Drive picking accuracy and order fill rate to meet SLAs.

● Ensure daily replenishment and bin accuracy to minimize misses and delays.

● Analyze and improve picking productivity and turnaround time (TAT).

3. Last-Mile Operations

● Ensure timely dispatch and delivery of orders as per route plans.

● Manage delivery partners / drivers, ensuring performance and compliance.

● Monitor cash collections, returns, and complaint closures.





● Reduce delivery complaints, undelivered orders, and reverse logistics losses.

4. People &

- Process Management

● Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff.

● Conduct daily shift planning, huddles, and performance reviews.

● Ensure adherence to SOPs, safety standards, and labour discipline.

● Drive training, motivation, and productivity improvement initiatives.

5. KPI Ownership &

- Reporting

Own and report performance across:

● Inward SLA adherence

● Inventory accuracy / Shrinkage / Damages

● Order fill rate &

- Picking accuracy

● Fulfilment &

- Delivery TAT

● Customer complaints & closure rate

● Cash collection & settlement accuracy

● Team attendance & productivity discipline

Qualifications &

- Skills:

● Graduate (preferred in Supply Chain, Operations, or Commerce).

● 4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups.

● Strong understanding of inventory control, fulfilment processes, and last-mile logistics.

● Proficient in Excel, WMS, OMS and comfortable using data to drive decisions.

● Excellent team management, problem-solving, and communication skills.

● Willingness to work in rotational shifts and manage end-to-end daily operations.

Performance Metrics (KPIs):

● Inward SLA adherence

● Inventory accuracy >99%

● Shrinkage & damage <0.5%

● Order fulfilment rate >98%

● Picking accuracy >99%

● Dispatch TAT adherence >95%

● Customer complaint closure <24 hrs

● Cash settlement 100% same-day

Why Join Us:

Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth setting.

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