Key Responsibilities:

Customer Service Excellence:

- Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
- Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
- Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability:

- Achieve and exceed monthly and annual sales targets for used vehicles
- Analyze sales data and market trends to develop effective sales strategies and pricing models.
- Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management:

- Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
- Monitor and control expenses, maintaining budgetary control and maximizing profitability.
- Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting:

- Ensure compliance with all applicable laws, regulations, and company policies related to sales.




- Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management:

- Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
- Set performance goals, monitor KPIs, and conduct regular performance reviews.
- Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Requirements

Qualifications:

- Bachelor’s degree in business administration, Management, or a related field (preferred).
- Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom.
- Proven track record of achieving sales targets and leading successful teams.
- Excellent customer service, communication, and interpersonal skills.
- Robust analytical and problem-solving abilities.
- Proficiency in computer applications and automotive industry software.

📌 Store Manager (Bengaluru)
🏢 Drivex Mobility
📍 Bengaluru