Job Description

The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.

n

n

Description

n

n
Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center
n
This role will also be providing compliance guidance when running outbound campaigns
n
Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals
n
Ensure adequate staffing levels and minimize organizational risks.
n
Perform daily uploads, downloads, and importing
n
Ensure and document outbound dialer activity
n
Analyze dialer-output data to identify potential problems and issues




n
Run payment report regularly
n
Create and update dialing campaigns filter, list strategies, and reports
n
Monitor and adjust the performance of the dialer systems
n
Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management
n
Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes
n
Configuration of current campaigns: creation, user profiles, worksheets, etc
n
Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
n
Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS
n

n

📌 Manager Uttar Pradesh
🏢 EXL
📍 Uttar Pradesh