Position: Sr.

Support

Engineer (Salesforce) Location: Bangalore/ Pune/ Mumbai/ Hyderabad Experience - 7+ Years Immediate / 7 days Joiner Shift - Night Shift Job Summary:

Salesforce Senior Support Engineer, for someone who will be responsible for resolving complex Salesforce platform issues, optimizing system performance, and providing technical guidance to other support and operational team members.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.

At least 5 years of hands-on Salesforce application support, development, or administration experience in a large enterprise workplace.

Relevant current Salesforce certifications demonstrating advanced technical and troubleshooting expertise.

Strong understanding of Salesforce platform architecture, including data models, asynchronous Apex, sharing/security infrastructure, and event monitoring.

Experience working in Agile environments with experience in automated deployment tools (Copado, Gearset, Salesforce CLI) and version control (Git).

Excellent problem-solving skills, attention to detail, and the ability to independently resolve highly complex, time-sensitive system issues Minimum requirements:

Deep experience with Salesforce troubleshooting and debugging, including Apex logs, Lightning Web Components, Visualforce, and Salesforce standard REST/SOAP APIs.

Proven track record assessing complex platform failures and crafting immediate technical workarounds, with a solid understanding of the Salesforce development lifecycle and CI/CD practices.

Strong experience diagnosing Salesforce integration failures with external systems using middleware, webhooks, and data migration tools.





Extensive hands-on experience in the configuration and customization of Salesforce solutions, with a focus on platform health, governor limits, and security models.

5+ years of experience working within technical support, application operations, or deployment teams, ideally utilizing Agile/Scrum methodologies.

Expert-level knowledge of the Salesforce platform architecture, including asynchronous processing, large data volumes (LDV), and performance optimization.

Ability to connect business impacts to technical failures, bridging gaps between operational disruption and technical resolution.

Excellent communication skills, capable of translating complex technical incidents for diverse audiences and managing stakeholder communication during critical outages.

Proven ability to coach, mentor, and influence junior support engineers and administrators, fostering best practices and continuous platform improvement.

Salesforce certifications such as Salesforce Certified Administrator, Platform Developer I (PD1), Platform App Builder, or Service Cloud Consultant. About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.

Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries

📌 Sr. Support Engineer (Salesforce) (Bengaluru)
🏢 RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
📍 Bengaluru