Required Skills & Experience

- 8+ years of experience in enterprise IT support (Service Desk or comparable role)
- Strong troubleshooting expertise in:

o Windows operating systems o Enterprise client hardware environments o Basic networking concepts (DNS, DHCP, VPN, TCP/IP fundamentals)
- Solid working knowledge and troubleshooting capability in:

o macOS o Linux

Mandatory experience with

o Microsoft Intune (endpoint management and device compliance)

o Ticketing systems (e.g. Jira, ServiceNow, or similar)

o Identity & Access Management (Azure AD / Entra ID, Active Directory, SSO concepts)

o IT asset and license management

- Proven experience in PowerShell scripting and automation
- Solid understanding of enterprise IT service management processes (ITIL)
- Ability to work independently, prioritize effectively, and make sound technical decisions
- Experience handling high-impact incidents with ownership and accountability




- Strong documentation and process-oriented mindset

Profile & Soft Skills
- Degree in Computer Science, Information Systems, or equivalent professional experience
- Independent, structured, and reliable working style
- High level of accuracy, especially in change management and asset tracking
- Strong communication skills in English (written and spoken)
- Service-oriented mindset with a proactive and solution-driven attitude
- A skilled, friendly, and respectful demeanor in dealing with users at all times including in challenging or high-pressure situations
- Experience working in an international or multicultural environment

Nice to Have

- ITIL certification
- Microsoft, CompTIA, or comparable certifications
- Experience in automation beyond PowerShell
- Experience working in global IT organizations

📌 Sr Service Desk Specialist (Chennai)
🏢 Talent Smart Soft Solutions
📍 Chennai