Position Overview We are looking for a dedicated and detail-oriented Senior Executive – Soft Services to support the management of housekeeping, hygiene, vendor operations, and service quality across the mall premises. The role will focus on maintaining a clean, safe, and welcoming setting for shoppers, tenants, and visitors while ensuring adherence to service standards and operational excellence.

Key Responsibilities Soft Services & Housekeeping Operations

- Assist in supervising daily housekeeping and soft service operations across the mall.
- Ensure cleanliness, hygiene, and upkeep of common areas, washrooms, food courts, parking zones, and back-of-house facilities.
- Conduct regular inspections to maintain prescribed service standards.

Vendor & Contractor Management

- Coordinate with housekeeping, pest control, and other service vendors.
- Monitor vendor performance and ensure compliance with service-level agreements (SLAs).
- Track attendance, manpower deployment, and service delivery effectiveness.

Quality & Compliance Monitoring

- Conduct routine audits and inspections to ensure operational compliance.
- Support implementation of SOPs, safety practices, and housekeeping standards.
- Ensure adherence to waste management and hygiene protocols.

Customer & Tenant Support

- Address cleanliness-related concerns raised by tenants and customers.
- Coordinate with vendors and internal teams for timely complaint resolution.
- Contribute to enhancing tenant and customer satisfaction through proactive service management.

Inventory & Resource Management

- Monitor consumption of housekeeping materials, chemicals, and consumables.
- Maintain stock records and support inventory control processes.
- Assist in budget monitoring and cost optimization initiatives.





Event & Operational Support

- Support mall events and promotional activities by coordinating housekeeping and support services.
- Ensure adequate manpower and cleanliness arrangements during special events and peak footfall periods.

Reporting & Documentation

- Prepare daily, weekly, and monthly operational reports.
- Maintain records related to audits, manpower deployment, inventory, complaints, and vendor performance.
- Assist management in preparing operational MIS and performance reports.

Key Result Areas (KRAs)

- Housekeeping & Cleanliness Management
- Vendor and Contractor Coordination
- Service Quality Monitoring
- Customer & Tenant Satisfaction
- Inventory & Consumable Management
- Operational Compliance
- Waste Management & Sustainability
- Key Performance Indicators (KPIs)
- Housekeeping Audit Scores
- SLA Compliance of Service Vendors
- Complaint Resolution Timelines
- Housekeeping Manpower Availability
- Inventory Variance Control
- Waste Segregation & Compliance Standards
- Tenant Satisfaction Ratings
- Budget and Consumable Usage Control

Desired Candidate Profile Educational Qualification

- Graduate in any discipline.
- Diploma/Degree in Hotel Management, Hospitality Management, Facility Management, or related field preferred.

Experience

- 3–5 years of experience in Soft Services, Housekeeping Operations, Hospitality, Mall Management, Facility Management, or Commercial Property Operations.

Skills & Competencies

- Strong knowledge of housekeeping operations and hygiene standards.
- Good vendor and contractor management skills.
- Ability to conduct audits and inspections.
- Strong coordination and communication abilities.
- Working knowledge of MS Office and reporting tools.
- Problem-solving mind-set with attention to detail.

📌 Sr. Executive Soft Services (Jaipur)
🏢 Pacific Business Park Sahibabad
📍 Jaipur