Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)
Location: Infopark, Kochi, Kerala
Shift: 6 PM - 3 AM (Monday–Friday)
Salary: ₹ 30,000 - ₹ 35000 Per Month
Education: Bachelor's Degree Mandatory
We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.
Responsibilities
- Handle inbound customer calls and resolve queries efficiently
- Provide accurate information and ensure excellent customer service
- Meet individual performance metrics, quality standards, and productivity targets
- Escalate complex customer issues to the appropriate teams when required
- Maintain detailed records of customer interactions and resolutions
- Ensure high levels of customer satisfaction during every interaction
Requirements
- Minimum 2+ years of experience in a BPO Inbound Voice Process
- Strong communication and customer handling skills
- Ability to manage customer queries and complaints professionally