Responsible for Document to Data review, maintaining workflow volumes to meet internal and private investor Service Level Agreements (SLAs). Handles escalated loan-level issues and provides research assistance for complex matters to support client inquiries and cross-functional departments. Boarding newly acquired loans into the servicing system, verifying data tape accuracy, performing necessary follow-ups and capturing any missing data from the servicing side.
Roles & Responsibilities
- Maintain Workflow: Maintains the workflow to meet internal Service Level Agreements (SLA).
- Handle Escalation: Handles escalated loan level issues and provide departmental research assistance
- Alignment: Works with management to ensure that internal and external audits are completed
- Support the Selene Team: Act as a key resource for the Selene team by organizing, managing, and maintaining data to streamline team operations.
- Analysis: Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements.
- Ensure Compliance: Adhere to organizational policies during data handling and matter tracking.
Coordinate with Stakeholders
- Collaborate with relevant departments and stakeholders to gather accurate information and provide timely updates.
Stakeholder Management
- Communicate with Onshore team and other related stakeholders on loans and to resolve issues to maintain a smooth flow of process.
- Communicate with leadership for prompt resolution of issues identified in duties above.
Other requirements
- Experience working with US teams and understanding of US work culture is desirable
Key Result Areas
- Efficient Management of Escalated Matters: Timely and accurate handling of escalated loans.
- Accuracy in Data Maintenance: Ensure all details are recorded and updated with precision.
- Data Analysis: Achieve high levels of accuracy in analysis and completeness in while adhering to timelines.
- Support to Selene Team: Provide consistent and reliable support to the Selene team to enable smooth operations and informed decision-making.
- Process Efficiency: Contribute to improving turnaround times and minimizing delays in loan handling. Works with the Manager to document, communicate, and implement changes in policy and procedures.
- Compliance and Confidentiality: Adhere to organizational policies, ensuring compliance and maintaining the confidentiality of sensitive information.
Qualifications
- Bachelor s degree required
- Graduate (mandatory)
- Min. 3-5 years experience in BPL knowledge
- Must have loan processing experience
Technical Know-how/Tools used
- MSP experience is a plus.
- Experience with Sara tool is a plus
Behavioural Skills
- Should have very high level of attention to details.
- Should be able to find out process failure modes.
- Ability to learn and apply the learnings.
- Positive critical thinker.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.