Key Responsibilities:

Solution Architecture

- Lead the architecture, design, and implementation of ServiceNow solutions across various modules.

- Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.

- Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.

- Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.

- Ensure compliance with design and security standards across all ServiceNow initiatives.

Presales

- Act as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions.

- Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform.

- Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives.

- Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates.

- Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services.

- Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals.

Leadership & Collaboration

- Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases.





- Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution.

- Work closely with the delivery teams to ensure a seamless transition from presales to project delivery.

- Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion.

Requirements

Key Qualifications:

- Experience: Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role.

Technical Skills

- Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules.

- Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.).

- Experience with web services, data integration, and third-party integrations with ServiceNow.

- Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services.

- Solid understanding of Agile methodologies and DevOps practices.

Presales & Functional Skills

- Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations.

- Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non-technical stakeholders.

- Experience developing technical documentation, proposals, and solution designs.

- Strong business acumen and ability to align technology solutions with business needs

📌 Solutions Architect - ServiceNow (Chennai)
🏢 KANINI
📍 Chennai