Sky Service Social Media- Team Leader -Sky Channel-Customer Service - Lead and manage the social media customer service team to ensure high-quality support.

- Oversee daily operations related to social media interactions and customer engagement.
- Coordinate with team members to resolve customer queries efficiently and maintain service standards.
- Monitor social media channels for customer feedback and escalate issues as needed.
- Drive team performance through coaching and motivation to meet service goals.
- Collaborate with other departments to improve customer experience via social media platforms.
- Ensure timely reporting and documentation of team activities and customer interactions.
- Maintain a positive and qualified approach while handling customer concerns on social media.
- Adapt to evolving social media trends and tools to enhance service delivery.
- Support the organization’s brand image by managing social media customer service effectively.

📌 Social Media Team Leader - Customer Service (Thane)
🏢 Kotak Mahindra Bank
📍 Thane