Apply Now About Enterprise Singularity Enterprise Singularity is an AI-powered enterprise management platform that unifies strategy, planning, and execution across all organisational functions - HR, Finance, Supply Chain, Sales, Operations, GRC, and PMO. Built for large enterprises, the platform spans from corporate strategy to day-to-day execution, with governance, risk, and audit capabilities built-in. We are a software product organisation; our customers are enterprises seeking a single, intelligent platform to run their business.

The Role

This role carries a dual mandate. Internally, you are the Product Owner for your domain module - defining features, owning the roadmap, and collaborating with engineering to build a product grounded in real enterprise practice. Externally, you are the Product Champion - guiding enterprise customers through deployment and helping them configure the platform to their specific context.

You do not need to be a software developer. You must be digitally fluent, comfortable with enterprise software ecosystems, and genuinely curious about how AI and automation are reshaping your domain. What You'll Own - Product Define and own the Operations module roadmap - covering ITSM, ESM, service request management, knowledge management, change management, incident management, and problem management, aligned to ITIL 4 practices

Define how the module extends beyond IT to serve shared services, HR service delivery, and facilities management across the enterprise

Specify AI capabilities: intelligent ticket routing, automated knowledge suggestions, predictive incident detection, change risk scoring, and virtual agents for service requests

Benchmark against leading ITSM/ESM platforms (ServiceNow, BMC Helix, Jira Service Management, Freshservice)



and define where Enterprise Singularity adds unique value

Own feature specifications and collaborate with engineering on workflow engine design and service catalogue architecture What You'll Champion - Customers Lead the Operations module deployment at enterprise customers - mapping service processes, designing service catalogues, configuring ITIL workflows, and onboarding service teams

Engage with CIOs, IT directors, service management leaders, and shared services heads during customer adoption

Translate customer-specific ITSM configurations and pain points into product backlog items What You Bring 10+ years in IT service management, enterprise service management, or service operations leadership

Deep expertise in ITIL practices: incident, problem, change, release, knowledge, and service request management

Hands-on experience with ITSM or ESM platforms - ServiceNow, BMC Remedy, Jira Service Management, or equivalent

Working knowledge of AI in service management: virtual agents, intelligent automation, predictive operations, AIOps concepts

Comfortable engaging with CIOs, IT operations leaders, and enterprise technology teams Nice to Have ITIL 4 Managing Professional or Strategic Leader certification

Exposure to AIOps, observability, or IT operations management (ITOM)

Experience in ITSM product management or platform implementation consulting Why Enterprise Singularity You will work at the intersection of deep domain expertise and cutting-edge platform technology - shaping a product from the ground up, seeing it deployed with enterprise customers, and building expertise in AI-augmented enterprise software.

We offer a collaborative, technically ambitious workplace where domain depth is valued as highly as technical skill.

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📌 SME (Operations – Service Management) (Indore)
🏢 VisionWaves
📍 Indore