MSR Technology Group has been recognized as an Inc. 500/5000 company for the past seven consecutive years. We currently have an urgent opening for Smartsheet Technical Support.

Position Details: Role: Smartsheet Technical Support

Rate: INR 1100 per hour

Duration: Approximately 25 hours each week

Interview Process: 2 Rounds

Location: India (Fully Remote)

Work Hours: Between 5.30PM – 10.30PM IST : Smartsheet Technical Support is responsible for supporting several critical functions within the PMO, such as ensuring White Cap tools and technology solutions (i.e., SharePoint, Smartsheet, and Resource Management by Smartsheet) are aligned with the latest strategic goals, processes, and delivery methodologies. Required skills:

5+ years of experience in Smartsheet Technical Support and Solutioning (understanding basics of Smartsheet solutions using

Sheets, Reports, Dashboards and Premium Applications)

6+ months of experience provisioning new accounts in Smartsheet newly released USM

Some experience creating Collections

1+ years of experience documenting processes

Proof of Smartsheet Core Product Certification Required Technology:

Smartsheet Platform

Smartsheet Premium Applications Dynamic View, WorkApps, Data Shuttle and DataMesh :

Enter text.

Smartsheet

Platform may include Resource Management

Responsible for Smartsheet 1st level technical support,



assisting teams in connecting with Smartsheet Customer Service where needed and determining escalation to Smartsheet Administrator

Responsible for Daily and Weekly User Mgmt Reporting for Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator

Responsible for Account Requests (Contributors Only) Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator

Assists in developing Smartsheet user documentation (i.e. reference guides)

Assists in Workspace Governance Audits and identifying opporotunities for Member seat reduction IT PMO Smartsheet Environment:

Responsible for Daily and Weekly IT PMO Reporting for Smartsheet Environment and reporting issues or concerns to Smartsheet Administrator

Responsible for project provisioning and reporting issues or concerns to IT Portfolio Analyst

Responsible for IT PMO personnel Smartsheet customization requests and reporting issues or concerns to IT Portfolio Analyst

Responsible for IT PMO Portfolio Spend Workspace oversight during Pilot and Hypercare and reporting issues or concerns to IT Portfolio Analyst

Assists IT Portfolio Analyst in technical debt clean-up related to IT PMO Smartsheet Workplace If your background and experience align with this opportunity, please share your resume in confidence with the contact below: Recruiter Name: Sravan

Email: [email protected] Equal Opportunity Employer (EOE)

📌 Smartsheet Technical Support (India)
🏢 MSR Technology Group
📍 India