Educational Requirements

Bachelor of Engineering

Service Line

Digital Experience

Responsibilities

- SmartComm Development Delivery: Design, develop, and maintain SmartComm templates, components, and document packages for multi-channel output (print, PDF, email, digital).

- Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance.

- Configure document logic, energetic content rules, reusable assets, and conditional rendering to support personalization at scale.

- Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation.

- Troubleshoot production issues, perform root-cause analysis, and implement preventive fixes to improve stability and turnaround time.

- Quality, Performance Collaboration Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness.

- Optimize template performance and maintainability through modular design, version control practices, and documentation.

- Participate in agile ceremonies, provide accurate estimates,



and contribute to continuous improvement of delivery processes.

- AI-enabled Enhancements: Support AI-driven initiatives such as content suggestions, classification, or automation of document-related workflows where applicable.

- Collaborate with stakeholders to identify opportunities to improve communication effectiveness using AI-assisted insights.

Technical and Professional Requirements

- Minimum Qualifications: BE, ME, BTECH, MTECH, MCA, MSC, MBA.

- 35 years of experience in SmartComm development and customer communication management (CCM) implementations.

- Hands-on experience building and maintaining SmartComm templates/components with strong attention to layout, rules, and personalization.

- Working knowledge of integrating document composition solutions with enterprise data/applications and supporting end-to-end releases.

- Ability to analyze requirements, debug issues efficiently, and collaborate with cross-functional teams to deliver quality outcomes.

Preferred Skills

- Technology- >Customer Communication Management- >SmartCommunications

📌 SmartComm Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru