MSR Technology Group has been recognized as an Inc. 500/5000 company for the past seven consecutive years. We currently have an urgent opening for Smartsheet Technical Support.

Position Details:

Role: Smartsheet Technical Support

Rate: INR 1100 per hour

Duration: Approximately 25 hours each week

Interview Process: 2 Rounds

Location: India (Fully Remote)

Work Hours: Between 5.30PM – 10.30PM IST

:

Smartsheet Technical Support is responsible for supporting several critical functions within the PMO, such as ensuring White Cap tools and technology solutions (i.e., SharePoint, Smartsheet, and Resource Management by Smartsheet) are aligned with the latest strategic goals, processes, and delivery methodologies.

Required skills:

- 5+ years of experience in Smartsheet Technical Support and Solutioning (understanding basics of Smartsheet solutions using
- Sheets, Reports, Dashboards and Premium Applications)
- 6+ months of experience provisioning new accounts in Smartsheet newly released USM
- Some experience creating Collections
- 1+ years of experience documenting processes
- Proof of Smartsheet Core Product Certification

Required Technology:

- Smartsheet Platform
- Smartsheet Premium Applications Dynamic View, WorkApps, Data Shuttle and DataMesh

: Enter text. Smartsheet Platform may include Resource Management

- Responsible for Smartsheet 1st level technical support,



assisting teams in connecting with Smartsheet Customer Service where needed and determining escalation to Smartsheet Administrator
- Responsible for Daily and Weekly User Mgmt Reporting for Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator
- Responsible for Account Requests (Contributors Only) Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator
- Assists in developing Smartsheet user documentation (i.e. reference guides)
- Assists in Workspace Governance Audits and identifying opporotunities for Member seat reduction

IT PMO Smartsheet Environment:

- Responsible for Daily and Weekly IT PMO Reporting for Smartsheet Environment and reporting issues or concerns to Smartsheet Administrator
- Responsible for project provisioning and reporting issues or concerns to IT Portfolio Analyst
- Responsible for IT PMO personnel Smartsheet customization requests and reporting issues or concerns to IT Portfolio Analyst
- Responsible for IT PMO Portfolio Spend Workspace oversight during Pilot and Hypercare and reporting issues or concerns to IT Portfolio Analyst
- Assists IT Portfolio Analyst in technical debt clean-up related to IT PMO Smartsheet Environment

If your background and experience align with this chance, please share your resume in confidence with the contact below:

Recruiter Name: Sravan

Email: [email protected]

Equal Opportunity Employer (EOE)

📌 Smartsheet Technical Support (India)
🏢 MSR Technology Group
📍 India