Role & responsibilities

Experience Centre Operations

- Oversee day-to-day management of the Architectural Lighting Experience Centre.

- Ensure the showroom is well-maintained, visually appealing, and aligned with brand standards.

- Manage product displays, lighting setups, and ensure functional demonstrations.

Client Interaction & Customer Experience

- Welcome and engage with walk-in customers, architects, interior designers, and consultants.

- Understand customer requirements and provide tailored lighting product recommendations.

- Conduct guided showroom tours and explain product features, benefits, and applications.

- Maintain high standards of customer service and follow-up.

Sales Support & Coordination

- Support the sales team with lead qualification and customer handling.

- Assist in preparing quotations, product presentations, and proposal follow-ups.

- Coordinate with technical and project teams to ensure smooth customer experience.

Relationship Building

- Build strong relationships with architects, interior designers, and key influencers.





- Handle premium clients with professionalism and confidence.

- Support marketing events, workshops, and architect interaction programs hosted at the Experience Centre.

Reporting & Administration

- Manage visitor logs, enquiries, and CRM updates.

- Prepare daily/weekly reports on customer footfall and showroom performance.

- Ensure proper inventory tracking of display products and samples.

Preferred candidate profile

- 5- 8 years of experience in showroom management, customer handling, or client servicing.

- Experience in lighting, home dcor, interior products, building materials, luxury retail, or similar industries.

- Excellent communication, presentation, and interpersonal skills.

- Smart, confident, well-presented, and able to handle premium/high-involvement customers.

- Solid ability to understand product features and explain them clearly.

- Proficiency in MS Office and basic CRM tools.

- Ability to coordinate with internal teams and handle multiple tasks efficiently.

📌 Showroom Manager (Mumbai)
🏢 goldmedal electricals
📍 Mumbai